Website Development

Chandler Web Pro is committed to your success and will always do what is in the best interest of your business. Please make sure you understand your invoice or order; whats on the order or invoice is exactly what Chandler Web Pro will do. If you have any questions please email sales@chandlerwebpro.com or submit a support ticket in the My Account dashboard.

You may request refund and cancellation within the first 24 hours of payment or as long as the project has not started. All sales are final upon completion of the project and no refund will be issued.

 

Website Migration

When we are hired to move a website from one location to another it is the clients sole responsibility to notify Chandler Web Pro of any customization. Chandler Web Pro is not liable for any breakage in a website during the migration process, unless there is prior notification. When migrating a website a technology update (PHP and/or WordPress) may be required to meet minimum requirements; Chandler Web Pro is not liable for broken sites due to outdated technology (PHP and/or WordPress) during the migration process.

You may request refund and cancellation as long as the migration process has not started. All sales are final upon completion of migration and no refund will be issued.

 

Website Maintenance

When hired to update a website i.e PHP, WordPress, WooCommerce, and paid/free plugins it is the clients sole responsibility to notify Chandler Web Pro of any customization. Chandler Web Pro is not liable for any breakage in a website during the update process, unless there is prior notification. It is always best practice to develop websites on a Child Theme, as this protects the customization during updates. If your website was not built on a child theme and you need to update PHP, WordPress, WooCommerce we recommend setting up a call to discuss your options. You can do this by clicking here.

You may request refund and cancellation as long as work has not started. All sales are final upon completion of updates and no refund will be issued.

 

Website Optimization

You may request refund and cancellation as long as work has not started. All sales are final upon completion of page speed optimizations and no refund will be issued.

 

Credits

Credits are for support, the odds and ends that need attention. Credits should be purchased after a consultation or after the submission of a support ticket. These tasks generally begin and end pretty quick. Our lead time for support is 72 hours, however tasks may be completed the same day as your payment. Chandler Web Pro will always request a bullet point to-do list of the tasks that need attention. We have this process to eliminate concern or confusion while maintaining accountable to the specific tasks. To avoid any issues or concerns please be as descriptive as possible when submitting your bullet point to-do lists. Please make sure you understand your invoice or order; whats on the order or invoice is exactly what Chandler Web Pro will do. If you have any questions please email sales@chandlerwebpro.com or submit a support ticket in the My Account dashboard.

You may request refund and cancellation as long as work has not started. All sales are final upon completion of tasks and no refund will be issued.

 

Subscriptions

All subscriptions can be canceled from the My Account dashboard.